Shipping & Returns

Orders are prepared once payment reflects, usually within one working day. Orders placed on weekends or public holidays are prepared on the next working day. You receive a WhatsApp message with your invoice link and, where a courier is used, a tracking or waybill reference.

• ·Free pickup from 195 Wallace Street, Goodwood, Cape Town, by arrangement on WhatsApp.
• ·Please bring your invoice number. Someone else may collect on your behalf if you confirm this with us in writing.
• ·Orders not collected within 14 days may be returned to stock and refunded.

• ·Local delivery in Cape Town by Uber Courier, usually same day or next day. Cost is quoted at checkout time and is for the customer's account.
• ·Nationwide delivery by Paxi (pickup point collection, typically 3 to 9 working days depending on the service selected) or The Courier Guy (door to door, typically 1 to 4 working days to main centres).
• ·Outlying and rural areas may take longer and may carry a courier surcharge.
• ·Delivery is to the address you supply. Please make sure it is correct and that someone can receive the parcel.

Delivery timelines are estimates given by the courier and are not guaranteed. Risk in the goods passes to you on collection or once the parcel is handed to the courier, but we will always help you follow up a delayed or lost parcel.

Check your parcel on arrival. If a bottle arrives damaged, if you received the wrong composition, or if a product is defective, contact us within 7 days with photos of the item and packaging. In line with section 55 and 56 of the Consumer Protection Act you may choose a replacement, a repair or a full refund, and we carry the return cost. This protection applies for six months from delivery.

Section 44 of the Electronic Communications and Transactions Act gives you 7 days from delivery to cancel an online order without giving a reason. The product must be unused and sealed. We refund the purchase price within 30 days of cancellation. The cost of returning the goods to us is for your account.

Fragrance is an intimate cosmetic product. Once a bottle has been opened, sprayed or the seal broken it cannot be returned or exchanged unless it is defective. Preferring a different scent after wearing it is not a defect. If you are unsure, use Find Your Scent or ask us on WhatsApp before you order.

Approved refunds are paid by EFT to the account used for payment, within 5 to 10 working days of us receiving and inspecting the returned item. Where a bundle price was applied and only part of the bundle is returned, the remaining items are re-priced at the single bottle price and the difference is deducted from the refund.

Message +27 657 560 568 or email hello@auralabs.co.za with your invoice number, the item concerned and a short description. We will confirm the return address and next steps.