Terms of Service

AURALAB, The Science of Scent. Trading address and pickup point: 195 Wallace Street, Goodwood, Cape Town, South Africa. Email hello@auralabs.co.za. WhatsApp +27 657 560 568. These details are provided in line with section 43 of ECTA.

We sell 30ml extrait de parfum composed and bottled in South Africa. Each composition is our own interpretation of a scent profile.

AURALAB is an independent fragrance house. Our compositions are inspired by, but not affiliated with, endorsed by, or connected to the brands referenced. All trademarks belong to their respective owners.

Fragrance is personal. Wear time, projection and how a scent develops differ from person to person depending on skin, climate and application. Our 8 to 12 hour guidance is typical, not guaranteed for every wearer.

• ·Signature Collection: R140 per 30ml bottle, or any two for R260.
• ·Exclusive Collection: R170 per 30ml bottle, or any two for R320.
• ·Prices are in South African Rand and include VAT where VAT applies.
• ·Bundle pricing applies within the same collection and is calculated automatically in your cart.
• ·Delivery and courier fees are quoted separately and are not included in the product price.

We may change prices at any time. The price shown when you place your order is the price that applies to that order. Where an obvious pricing or stock error occurs we will contact you, and you may confirm at the corrected price or cancel for a full refund.

Adding items to your cart and completing checkout sends us an order request and generates an invoice. A contract of sale comes into effect once we confirm the order and receive payment or, for cash on pickup, once we confirm availability. We may decline an order where stock is unavailable or where details cannot be verified.

Payment is by electronic funds transfer into the account shown on your invoice, or by another method we agree in writing. Please use your invoice number as the payment reference and send proof of payment on WhatsApp. Orders are prepared once funds reflect. Unpaid orders may be released after 48 hours.

Pickup is available free of charge from 195 Wallace Street, Goodwood, Cape Town by arrangement. Local and nationwide delivery is arranged with the customer through Uber Courier, Paxi or The Courier Guy, and the courier cost is for the customer. Risk in the goods passes to you on collection or on handover to the courier. Full detail is set out in our Shipping and Returns policy.

Under section 44 of ECTA you may cancel an online order within seven days of delivery without reason and receive a refund of the price paid, provided the product is returned unused and with its seal intact. For hygiene and safety reasons opened or used fragrance cannot be returned unless it is defective.

Under section 56 of the Consumer Protection Act you may return a defective, unsafe or incorrectly supplied product within six months of delivery for a repair, replacement or refund at your choice. Our Shipping and Returns policy explains the process.

For external use only. Do not apply to broken or irritated skin, keep away from eyes and out of reach of children, and store away from heat and direct sunlight. Fragrance is flammable. Discontinue use if irritation occurs. If you are pregnant, breastfeeding or have sensitive skin, patch test first.

The AURALAB name, logo, composition names, photography and site content belong to us and may not be copied or used commercially without written permission. Third party brand names are used only as descriptive references to scent profiles and remain the property of their owners.

Nothing in these terms excludes liability that cannot be excluded by law, including liability under section 61 of the Consumer Protection Act. Otherwise our liability arising from an order is limited to the amount you paid for the products concerned, and we are not liable for indirect or consequential loss.

Contact us first at hello@auralabs.co.za and we will try to resolve the matter. You may also approach the National Consumer Commission or the Consumer Goods and Services Ombud. These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.